Chinese (Simplified) / Chinese ( Traditional) instructions
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA), also known as Two-Factor Authentication (2FA), is a security measure that requires users to provide two or more pieces of evidence (factors) to verify their identity before gaining access to a system.
MFA significantly enhances the protection of sensitive data and user accounts in Paradigm, helping to prevent unauthorised access—even if a password is compromised.
Authentication Method Overview
1. Primary Authentication
Log in with your AUT Student Number (as your username) and password.
If you haven’t set up a password or have forgotten it, reset it here: https://act.edu.net.au/php/reset_user_login_password.php
2. Secondary Authentication
After entering your username and password, you’ll be asked to enter a Time-Based One-Time Password (TOTP) from an authentication app on your phone.
Recommended App
We recommend using Google Authenticator, available for free here:
- Link to Google Play store for Android phones: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=AU
- Link to Apple App store for iOS phones: https://apps.apple.com/au/app/google-authenticator/id388497605
First-Time Setup Instructions
When signing in to Paradigm for the first time, you’ll be prompted to set up MFA.
If you see a QR Code:
Open the Google Authenticator app.
Tap the plus icon (+).
Select Scan a QR code.
Scan the code shown on Paradigm.
Enter the 6-digit code generated by the app into Paradigm and click Verify.
If you don’t see a QR code, or no longer have access to your original device:
In some cases, users are taken directly to the MFA prompt without being shown a QR code or setup key. This can happen if MFA was previously set up but the device used is no longer accessible.
If you're unable to set up MFA or access your account due to this, please contact support@aut.edu.au and request an MFA reset for your account. This will allow you to re-register a new device.
Signing in After Setup
On future logins:
Open your Authenticator app.
Find the entry labeled
act.edu.net.au(or "Paradigm").Enter the current 6-digit code shown into the Paradigm MFA screen.
Click Verify.
If you have multiple entries in your app, be sure to use the correct one (act.edu.net.au).
Need Help?
If you're unable to see a QR code, didn't receive a setup key, or are otherwise stuck during setup, please contact: support@aut.edu.au
Include your AUT Student Number and a description of the issue so we can assist you as quickly as possible.