We’ve had reports that some users are seeing a Microsoft sign-in prompt instead of the embedded Excel tools in our Knowledgebase articles or on the Moderation Portal.
This issue occurs because Edge and Chrome block third-party cookies by default. Our embedded Excel tools rely on Microsoft services that require these cookies to display properly.
How to Fix
- Click on the eye icon in the right hand corner of the URL bar - 'Third-party cookies blocked'.
- Click on Enable
- Refresh the page
Alternative ways to fix it:
In Microsoft Edge
Open the menu (… in the top-right corner).
Go to Settings > Cookies and site permissions > Manage and delete cookies and site data.
Turn off the setting “Block third-party cookies”.
Refresh the Knowledgebase page.
In Google Chrome
Open the menu (⋮ in the top-right corner).
Go to Settings > Privacy and security > Cookies and other site data.
Under General settings, select “Allow all cookies” or turn off “Block third-party cookies.”
Refresh the Knowledgebase page.
In Mozilla Firefox
Firefox allows the embedded Excel tools to display by default. No changes are required.
Note: If you have enabled “Strict” Tracking Protection or manually blocked third-party cookies, you may also see the Microsoft sign-in prompt. In that case, switch back to “Standard” or allow third-party cookies for australiancollegeoftheology.sharepoint.com.
Tested Browsers
Edge – works after enabling third-party cookies
Chrome – works after enabling third-party cookies
Firefox – works without any changes